Return Policy

  • We provide a refund to your original payment method for all full-priced items.
  • We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.
  • Refunds or store credit will be issued within 30 days from the date we receive your return.
  • You have 14 days from the date you receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
  • We do not provide a return label or pay for returns shipping.
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Vivocool cannot be exchanged or refunded.
  • All shipping charges and government taxes are non-refundable.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

Please contact us in order to receive the right “Return address”.