Can you ship to my country?
We ship to most countries around the world. If you are in doubt about whether we can ship to your country, please contact us before you buy.I ordered 2+ items, but only received one. Where’s my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they are on the way!How can I see where my order is at the moment?
We provide you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number, fill it in on "Track your order" and click on TRACK button. You will immediately see where your package is at the moment and which stages your delivery has already gone through. Please allow 4 to 7 business days for the tracking information to show.What if I didn’t receive my order after 20 days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us. We would be glad to help you at any time!What is your return policy?
To begin initiating a return please contact us in order to receive the "return address".- Return the new, unopened items to us within 14 days of delivery.
- For any product valued over $50 you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
How long does shipping take?
Our goal is to offer you the best shipping options. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. We proudly offer FREE SHIPPING on all orders. The time frame for order delivery is divided into two parts:- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–3 business days.
- Delivery time: This refers to the time it takes for items to be shipped from our warehouse to the destination. It depends on the shipping method and the destination country. Due to extremely high demand and because we ship from multiple international warehouses, the average delivery time is 7-14 business days.
What should I do if I received the wrong item(s)?
Sorry about that! If we sent you an incorrect item in your order, contact us and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!