How long does shipping take?

Our goal is to offer you the best shipping options. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

We proudly offer FREE SHIPPING on all orders.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–3 business days.
  • Delivery time: This refers to the time it takes for items to be shipped from our warehouse to the destination. It depends on the shipping method and the destination country. Due to extremely high demand and because we ship from multiple international warehouses, the average delivery time is 7-14 business days.

Moreover we offer the FREE FAST SHIPPING (shipping time 3-7 business days) only with certain products to/within U.S.A and/or other selected Countries.

We will email you a tracking number for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Vivocool is not responsible for any duty and tax fees for international shipping. To find out if you’ll be charged for duties and taxes, please refer to your local customs website. The limits for duty-free packages are established by your local customs authorities.

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